Shipping policy

Processing Time

All products are prepared with care and, where applicable, created or worn specifically for your order.

  • Orders are typically processed within 1–3 business days after payment has been received.
  • Custom-made or personalized items may require additional preparation time. If this applies, it will be clearly stated on the product page.

Shipping

We currently ship to:

  • Belgium
  • The Netherlands

Additional countries may become available in the future.

Shipping costs are calculated during checkout.

Once your order has been shipped, you will receive a confirmation email including your tracking information (where available).

Discreet Packaging

Your privacy is important to us.

All orders are shipped in plain, discreet packaging without any indication of the contents or our brand name on the outside of the parcel.

Delivery Times

Estimated delivery times after dispatch:

  • Belgium: 1–3 business days
  • The Netherlands: 2–5 business days

Please note that these are estimated delivery times and may vary due to carrier delays or public holidays.

Lost or Delayed Parcels

Once your parcel has been handed over to the shipping carrier, delivery times are outside of our control.

If your package is significantly delayed or appears to be lost, please contact us and we will gladly assist you in opening an investigation with the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping address.

We are not responsible for orders shipped to an incorrect address provided during checkout.

If you notice an error, please contact us as soon as possible before your order has been shipped.

Returns

Due to the intimate and personalized nature of our products, all sales are final.

For hygiene and safety reasons, we do not accept returns or exchanges on:

  • Worn items
  • Personalized products
  • Digital products
  • Custom-made orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can find an appropriate solution.

Contact

If you have any questions regarding shipping or your order, please contact us through the contact form on our website or by email.